3 common Office 365 challenges an IT certification can help you solve | New Horizons Career Development
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3 common Office 365 challenges an IT certification can help you solve

There are three fundamental challenges that face everyone who sets out to manage an Office 365 environment, and the best way to meet all three is to begin by obtaining Office 365 certification.


Office 365 has become a tremendous platform, filled with functionality that can improve the performance and productivity of just about any team. The most recent advance, Microsoft Teams, enables teams to cooperate and collaborate on a higher level than ever before.

Each company, each environment, is different and will use different features of Office 365. Since each component of Office 365 is so robust, there will be varying considerations that need to be taken into account during the planning for each environment’s deployment.

This is where your certifications start paying off.

Best planning is achieved when you know what’s available to you, and you’re aware of the features, functions, and capabilities of each component of Office 365. Equally important is the deep understanding of how each of these components interacts with the others, an understanding that is gained during certification training.

Your certification enables you to examine each user community within your company, what each one’s needs are, what workloads they are responsible for, and which Office 365 applications and functions will best serve them.


There is the deceptive notion that because it is a cloud-based software service, Office 365 requires no deployment. You’ll quickly learn during your training that this is simply not true.

You’ll learn that Office 365 runs on cloud servers which, like on-premise servers, need to have existing data migrated to them before they can serve you. This includes email data, documents, databases, and more. Many of these data entities are large and must be handled with great care. Compliance with federal and other regulations may introduce other specific requirements that you’ll need to observe.

And the biggest trick of all will be planning to accomplish the entire migration without disruption to business operations.

During certification training, you’ll learn how to plan, prepare, normalize, clean, and protect your data assets during migration. You’ll also learn how to prepare users accounts, including email accounts, to properly receive them in a secure and efficient manner.


Usually, the greatest indicator of the success of any transition is gauged by how well the users adopt the new system, and how they feel about their new tools.

Here, your experience in training pays off again. Users measure their systems by how well they feel they can use them. It can happen that you have a wonderful transition, excellent deployment, and a highly functioning new environment, but your user dislikes it because they “can’t use it.”

A well-trained, well-prepared user is your best defense here. Providing each user with specific training on the applications they will be using assures that the user won’t end up blaming their inability on the interface.

Remember that you have only one chance to make a good first impression. Day Zero is a critical day, the day users start using their new Office 365 environment. If they’ve been trained, you’re ahead of the game. If you have people available to help them who, like yourself, have been certified on the platform, you just about ensure a successful first-day experience.

That requirement, however, extends well beyond Day Zero. Ongoing user support from certified, capable personnel, will be the key to continuing success for your Office 365 environment.

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